Terms of service

Terms of Service

Shipping
Shipping is free within the continental U.S. for all products we offer. For international orders, shipping charges will apply. The customer is responsible for checking the legality of the products in their country and for paying any customs fees. Mr Performance is not liable for any issues arising from customs regulations or products not being legal in your country. If a cancellation request is made due to these reasons, the refund will be subject to a 2.5% nonrefundable merchant fee, as well as any restocking fees associated with the returned item. If an international order is returned for any reason, the customer is fully responsible for any additional shipping fees incurred.

Orders
All orders will be reviewed and processed before shipping. If an order does not comply with our terms and conditions, it will be canceled, and the funds for the order will be refunded to the buyer, subject to a 2.5% nonrefundable merchant fee. If your order is declined by our fraud detection system, the bank will return your funds within 5-10 business days of the order being declined. By placing an order with Mr Performance, whether directly on the website or through any of our channels (phone, Facebook, eBay, PayPal invoice, etc.), you are agreeing to our terms and conditions.

Cancellations
If you used a credit/debit card or PayPal to place an order and decide to cancel or return your order for any reason, the 2.5% merchant fee may not be refunded, at the discretion of Mr Performance. Some manufacturers may take up to 7 business days to ship out orders. If your order takes more than 7 business days to ship, you will not be charged the 2.5% fee for canceling unless the brand of the item is listed as a custom-built brand within our terms and conditions, or unless the ETA or average lead time is visible on the product page at the time of ordering, and you are canceling outside that ETA/lead time.

Pricing
Prices are subject to change without notice. Mr Performance reserves the right to correct any errors regarding pricing. We do our best to ensure pricing is up to date for all products, and most orders that have been undercharged will be processed without the customer’s knowledge. In other circumstances, we may choose to reach out to the customer, inform them of the pricing discrepancy, and request additional payment to proceed with the order. If we choose to request additional payment, the customer is eligible for a full refund, should they choose not to submit additional payment. We reserve the right to cancel any order for any reason and may choose to cancel any undercharged order, instead of contacting the customer for additional payment.

Damaged Items
Please inspect all contents of your package as soon as you receive it and let us know immediately if your package is damaged by contacting (484) 619-0964 or support@mrperformance.us. Customers must contact Mr Performance within 3 days of receiving the package if the package or product has incurred any damage. The customer is required to provide pictures of the damaged item showing the damages and pictures of the package that the item was shipped in.

Vehicle Fitment
We make every effort to ensure that products on our website are compatible with your vehicle. However, it is the customer's responsibility to confirm fitment before placing an order. If you are unsure, we recommend reaching out to us for clarification. We are happy to assist with any issues regarding fitment, but we are not responsible for incorrect purchases made without prior verification. We recommend professional installation for all parts sold by Mr Performance.

Custom Orders
Custom orders are not eligible for returns.

Used Products
Used products are not eligible for returns unless the item is defective. Please refer to the warranty policy below for more details.

Return Period
No return requests will be accepted after the 30-day return period. Day 1 of the 30-day period begins when the item is delivered to you. Returns must be postmarked and dropped off with the shipping carrier within 5 business days of receiving proper return authorization.

Returned Products
To be eligible for return, products must be:

  • In brand new condition, without any installation marks

  • Complete with all original hardware and packaging

Restocking Fee
A 20% restocking fee plus a 2.5% merchant fee will be applied to approved returns. The customer is responsible for covering the original and return shipping fees.

Warranty Claims
All warranty claims are handled directly by Mr Performance with the manufacturer. The original manufacturer’s warranty policy applies to items purchased from mrperformance.us.

  • The customer must provide pictures and/or an explanation of the defect.

  • The manufacturer will make the final decision on all warranty claims.

  • The customer has the option to return the item for testing. If the item is found to be defective, Mr Performance will reimburse the customer for the price paid for the item and the associated shipping fees.

  • If the item is not defective, the customer will be responsible for return shipping costs.

Insurance
All customers have the option to purchase shipping insurance at checkout. If insurance is purchased with the order, Mr Performance will replace items confirmed to be lost or damaged by the shipping carrier.

  • An investigation with the carrier may need to be opened before the replacement can be sent.

  • Shipping insurance does not cover stolen packages, as it is the customer’s responsibility to be home at the time of delivery if tracking is provided.

  • If the insured item is damaged, the damaged item will need to be retrieved by Mr Performance before a replacement can be sent.

  • If an insured order’s tracking number indicates the package has been picked up by the carrier but has not shown movement for 5 days, the replacement will be sent without further investigation.